Senior Project Manager

February 13

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NICE

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NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. • NICE is looking for a Project Manager to join our Professional Services team. This role is responsible for directing and managing project development and delivery from beginning to end, setting and continually managing project expectations with team members and stakeholders, defining project scope, goals and deliverables that support business objectives in collaboration with internal stakeholders as well as customers and partners, and developing project plans, diagrams, and communications documents. • Plan and schedule project timelines and milestones using appropriate tools and track deliverables • Develop and deliver progress reports, proposals, requirements documentation, and presentations • Proactively manage changes in project scope, identify potential crises, and devise contingency plans • Build, develop, and grow any business relationships vital to the success of the project • Collect sign-off confirming the customer's agreement on project completion and "acceptance" • Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements • Develop best practices and reusable tools for project execution and management • Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

🎯 Requirements

• Bachelor’s degree in business management or related field or related work experience required • 6+ years’ experience in project management or technically relevant occupation • Experience in SaaS, CCaaS or UCaaS industry • Strong project management skills in planning and coordination for timely delivery • Good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables • Understanding of technology and software development cycle • Resource management skills • Risk management skills • Organized and comfortable planning several months in advance​ • PMI certification desired • PRINCE II