NICE
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
Senior Software Engineer - Elixir
February 27
🏖️ New Jersey – Remote
🤠 Texas – Remote
+1 more states
⏰ Full Time
🟠 Senior
🔙 Backend Engineer
🦅 H1B Visa Sponsor
NICE
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
📋 Description
•At NICE, we don’t limit our challenges. •We’re ambitious. We’re game changers. •Senior Software Engineer contributing to innovative telephony solutions. •Enhancing contact center offerings with cutting-edge algorithms and technologies. •Expanding our team to accelerate the delivery of our feature roadmap.
🎯 Requirements
•5+ years of professional software development experience. •Proficiency in the Elixir programming language. •Strong understanding of software engineering principles, theories, and methodologies. •Strong understanding of the Linux/*Nix command line. •Creative problem-solving skills and excellent debugging and root-cause analysis abilities. •Strong oral and written communication skills. •Ability to work independently to resolve production issues, document findings, and implement solutions.
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