NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
February 27
🏖️ New Jersey – Remote
🤠 Texas – Remote
+1 more states
⏰ Full Time
🟠 Senior
🔙 Backend Engineer
🦅 H1B Visa Sponsor
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
•At NICE, we don’t limit our challenges. •We’re ambitious. We’re game changers. •Senior Software Engineer contributing to innovative telephony solutions. •Enhancing contact center offerings with cutting-edge algorithms and technologies. •Expanding our team to accelerate the delivery of our feature roadmap.
•5+ years of professional software development experience. •Proficiency in the Elixir programming language. •Strong understanding of software engineering principles, theories, and methodologies. •Strong understanding of the Linux/*Nix command line. •Creative problem-solving skills and excellent debugging and root-cause analysis abilities. •Strong oral and written communication skills. •Ability to work independently to resolve production issues, document findings, and implement solutions.
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