Call Center Specialist, Bilingual Spanish/English
6 minutes ago
Description
• At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. • Your goal is to grab the attention of homes and motivate them to respond to the call purpose. • This position has strict guidelines with high productivity, performance, and quality requirements. • The Nielsen Contact Center Agent Level 1 role is a full-time, flex position. • You will conduct various basic call types (some using a dialer) to panelists, respondents, and other customers across the US.
Requirements
• 18+ years of age • Ability to work a dedicated shift that includes non-traditional hours as well as evenings and weekends • General computer and typing skills • Able to navigate in multiple systems • High School diploma/GED equivalency • Bilingual (English and Spanish) mandatory with Professional Working Proficiency in both • Preferred: prior experience in call center, sales, education, customer service, collections, or similar fast paced, performance based environment
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