Data Analyst - Client Experience
August 30
Description
• Collaborates with customers to provide targeted advice and implement projects. • Responsible for assessing and interpreting data submissions. • Create or collaborate on an open platform for verifying, monitoring, and analysing data deliveries. • Process various data inquiries and conduct specialised analyses. • Ensure automation of regular reports. • Verify and approve planned changes to data deliveries from international teams. • Conduct and monitor trends related to technical roll-outs. • Address quality and delivery issues internally and communicate with clients. • Conduct customer meetings, presenting project overviews and recommendations. • Identify new ideas in interpreting digital data. • Assist the client and its service providers in data analysis. • Represent Nielsen in client expert committees and workshops. • Coordinate ongoing customer relationships, ensuring analytical support.
Requirements
• Proficient in written and verbal communication in English and German. • Proven years of experience around data analysis. • A relevant university degree or tertiary qualification • Problem Solving & Analytical Thinking: Strong skills in identifying and solving complex problems. • Data Science & Analytics Affinity: High interest and precise standards in data science, analytics, and data quality. • Census and Panel Methodologies: Proficient in understanding and explaining complex census and panel methodologies to customers. • Proficient in Client Communication: With a proven track record in client service roles, adept at addressing data and methodology-related questions, understanding customers' business needs, and providing data-driven solutions. • Collaboration Skills: Good at working with international teams to identify customer requirements and implement solutions. • Organisation & Project Management: Strong organisational and project management skills. • Business Acumen: Strong understanding of business principles. • Media Industry Knowledge: Good knowledge of the media industry. • Client Relationships: Passionate about building and maintaining client relationships and driving engagement.
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