NinjaHoldings
NinjaHoldings is a pioneering company offering transformative and innovative financial solutions, focusing on digital lending and financial services for underserved Americans. As original entrepreneurs and data scientists, they have developed digital money platforms to empower individuals often overlooked by traditional banks. Through their brands like CreditNinja and NinjaCard, they provide a comprehensive suite of digital banking and lending products, with incentives and rewards that help guide customers towards financial improvement. Additionally, their NinjaEdge brand offers B2B solutions for companies, enhancing customer understanding via bespoke underwriting, fraud detection, and analytics services.
Consumer Lending • FinTech • Specialty Finance • Nonbank Lending • Consumer Finance
Production Support Engineer
February 28
NinjaHoldings
NinjaHoldings is a pioneering company offering transformative and innovative financial solutions, focusing on digital lending and financial services for underserved Americans. As original entrepreneurs and data scientists, they have developed digital money platforms to empower individuals often overlooked by traditional banks. Through their brands like CreditNinja and NinjaCard, they provide a comprehensive suite of digital banking and lending products, with incentives and rewards that help guide customers towards financial improvement. Additionally, their NinjaEdge brand offers B2B solutions for companies, enhancing customer understanding via bespoke underwriting, fraud detection, and analytics services.
Consumer Lending • FinTech • Specialty Finance • Nonbank Lending • Consumer Finance
📋 Description
• Production Support Engineers are part of the Operations department. • Their primary focus is resolving Tier 3 operations tickets which typically involve investigating issues and restoring service on an individual customer basis. • This role can also have more development focused responsibilities, and may be called upon to work on Tier 4 support issues. • Being strategically focused on automating Production Support and Operations work.
🎯 Requirements
• 3+ years of professional experience (if not, be ready to demonstrate similar equivalency) • Experience with at least one programming language (i.e. Ruby, Python, JavaScript, etc) • Experience writing SQL • Fluent in Linux based command line environments • A talent for debugging and solving problems with practical solutions • Experience building, maintaining, operating, and debugging three tier web applications • Strong ability to assess, communicate and correct complex problems at a fast pace • Strong verbal and written communication skills
🏖️ Benefits
• Competitive salary and benefits package • Flexible, remote work • Fun, fast-paced work environment • Dynamic start-up culture • Convenient downtown Chicago office located in the heart of the city
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