Business Analyst
November 7
Description
• Conduct thorough quality checks and audits on account management processes. • Ensure compliance with internal standards and external regulatory requirements. • Identify discrepancies or inefficiencies and recommend corrective actions. • Analyze current account management workflows to identify opportunities for improvement. • Collaborate with different teams to streamline processes, improve service delivery, and enhance client satisfaction. • Document business requirements and help implement process improvements or new initiatives. • Coordinate with different teams to address the needs and resolve issues efficiently. • Analyze data to track performance and provide insights for decision-making. • Prepare regular reports to summarize findings and present to leadership. • Maintain accurate records of audits, processes, and outcomes for future reference. • Proactively identify process gaps and suggest improvements to enhance the efficiency of account management. • Ability to work with people within multiple business and IT.
Requirements
• 6+ years of experience in business analysis, quality auditing. • Strong analytical skills with a focus on quality assurance and process improvement. • Excellent communication and interpersonal skills for coordinating with various teams. • An understanding of Active Directory and Exchange - Mandatory • Experience working in ServiceNow ITSM. • Note: You need to work during PST hours.
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