D365 Customer Engineer

November 12

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Description

• Customer Engineers provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. • We consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. • When things do go wrong we provide rapid on site expertise to resolve critical situations.

Requirements

• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. • Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery. • Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. • Engineers must also possess strong technical writing, presentation and training skills. • Enjoy team work, and actively contribute to their peer group as well as our customer account teams. • Communicate at all levels from CIO to the technical staff on the ground. • Experience in the enterprise customer arena. • Face-to-face customer engagement skills. • Excellent written, oral and presentation skills. • Troubleshooting knowledge & skills. • Degree qualification or equivalent experience. • Good understanding of ITIL/Service Management. • Passion for new innovative technology and drive customer transformation. • Ability to effectively recognize and adapt to change. • Ability to deliver presentations and discuss complimentary products at a solutions level. • Ability to handle customer critical issues and work in difficult situations.