Customer Support Executive

2 days ago

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Nivoda

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛒 Retail

🛍️ eCommerce

🏪 Marketplace

🔥 Funding within the last year

💰 $30M Series B on 2024-05

Description

• Location: Remote in Hong Kong • Working Hours: 8am - 5pm OR 9am - 6pm HKT • As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. • Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. • Collaboration with all departments is key, making you the glue that binds our organization together. • If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry. • Nivoda is an extremely fast growing B2B marketplace revolutionizing the way the global diamond industry operates. Nivoda connects buyers and sellers of diamonds on its online platform and facilitates the most transparent, efficient, and cost-effective way to sell and buy diamonds. • Since launch in 2017, Nivoda has grown to a team of 400+ employees worldwide and has remained true to its founding mission: build the trusted global marketplace for the jewellery industry.

Requirements

• Minimum 2 years experience in online customer support, live chat, and calls. • Organised and able to multitask across different platforms • Proactive and forward thinking • Assertive nature and ability to be the voice of the customer when communicating internally • Excellent cross-functional collaboration skills

Benefits

• Remote working environment • Flexible working • Unlimited holiday • Fast-paced and global working environment