Yesterday
• Prepare USCIS forms and collect supporting documents for case submission • Analyze case documents for proper case preparation • Communicate with new clients and existing clients for case management • Respond to clients and resolve case inquiries within 48 hours • Document case management and client communication in firm CMS • Communicate with external agencies including USCIS, EOIR, and other agencies • Maintain excellent rapport within the production team and with other teams in the firm
• Bilingual communication skills (English and another language preferred) • Basic English writing skills • Tech savvy (Microsoft Suite Products a plus) • Detail-oriented • Positive Attitude • Excellent customer service and communication skills • Ability to multitask and manage a caseload of 40+ cases • Ability to thrive in a fast-paced environment
• Competitive compensation • Remote work and Flexible Work/Life Balance • Diverse and Inclusive Culture • Collaborative environment • Paid Time Off
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