Field Service Engineer - Baltimore DC

3 days ago

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Noah Medical

WebsiteLinkedInAll Job Openings

201 - 500

💰 $150M Series B on 2023-04

Description

• Provide on demand first and second level technical support to customers including after-hours phone support, holiday and weekend on-site support as required. • Install, troubleshoot and repair Noah Systems at customer facilities. Must have strong knowledge of electronic, mechanical, and fluid components. • Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications. • Become a technical subject matter expert on Noah Medicals product. • Ability to address and resolve customer issues and escalations. • Complete all field service and expense reports according to functional standards. • Support Marketing and Sales for seminars, trade shows, or demonstrations as required. • Provide detailed feedback to R&D regarding performance, serviceability, and customer comments. • Support the development of training and service materials. • Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system. • Ability to travel up to 75% of the time. • Responsible for traveling to various locations, both locally and occasionally regionally, to fulfill job responsibilities. • Transporting equipment, supplies, or materials to different sites as needed. • Availability to commute during regular working hours and occasional evenings or weekends, as per job requirements. • Self-starter with the ability to multi-task and re-prioritize duties throughout the day. • Excellent communication skills with the ability to interact with customers, patients, and internal personnel. • Manage and maintain company assets required to perform all necessary job functions. • Reimbursing certain travel-related expenses, such as mileage or toll fees, in accordance with company policies.

Requirements

• Associates degree (Electrical, Electronics, Mechanical or Fluidics) strongly preferred or military equivalent. • 3-5 years Field Service experience in the Medical Equipment Industry preferred but not required. • Must have a valid driver’s license and good driving record. • Ability to charge travel expenses on a personal credit card to be reimbursed by the company. • Ability to adapt to changing schedules or last-minute travel requests. • Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts. • Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers. • Excellent computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation. • Strong organizational skills to plan and coordinate travel routes and optimize time management. • Possession of a personal, reliable car that is able to transport company tools and equipment.

Benefits

• Competitive Salary • Comprehensive health insurance including Medical, Dental and Vision + HSA and FSA options • Equity & Bonus Program • Life Insurance (company paid & supplemental) and Disability insurance • Mental health support through medical insurance programs • Legal and Pet Insurance • 12+ paid holidays, 15-20 days of PTO + use-what-you-need sick days • Paid parental leave • In-office snacks and beverages • In-office lunch stipend • Learning & Development Opportunities: On-demand online training and book reimbursement • Team building and company organized social and celebration events