Principal Field Service Technician

March 7

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

🔧 Field Service Engineer

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Nordson Corporation

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Nordson Corporation is a global leader in precision technology solutions, specializing in the manufacturing of fully-integrated systems, aftermarket parts, and consumables. Founded in 1954 and headquartered in Westlake, Ohio, Nordson serves various industries including consumer durable, non-durable, industrial, medical, and electronics. The company offers a diverse range of products and solutions, from adhesive dispensing systems to medical devices and semiconductor inspection systems. With operations in over 35 countries, Nordson is known for world-class precision engineering that supports critical applications in fields such as aerospace, agriculture, automotive, and more.

powder coating liquid painting • plastic extrusion injection molding • fluid dispensing • adhesive dispensing • fluid management

5001 - 10000 employees

Founded 1954

📋 Description

• Travel to customer locations to perform routine preventive maintenance, upgrades, and repairs on Quest Medical instruments, ensuring they are in proper working order. • Identify and isolate instrument malfunctions and take corrective action in the form of repair, following established procedures. • Diagnose and perform root cause analysis for complex electronic equipment failures, implementing effective repair solutions. • Ensure all customer and service instruments are in good working order. • Represent Quest Medical in dealings with customers and ensure their satisfaction with the MPS instrument. • Schedule and manage own travel arrangements, ensuring timely communication with customers beforehand. • Communicate service/repair activities with customers, Field Service leadership, and other applicable Quest Medical team members. • Travel 80-95% of the time. • Provide feedback on improved methodologies for repair and maintenance tasks. • Prepare detailed service reports, including work performed, parts used, and solutions implemented. • Maintain accurate records of installations, repairs, and maintenance activities. • Document all work performed and manage travel expenses, including reporting and receipts. • Update work orders in the ERP system to ensure accurate tracking and timely completion of service activities. • Provide feedback to engineering teams on product performance and potential improvements. • Act as the face of the business to the customer, explaining how the device works to hospital biomed teams or perfusionists. • Demonstrate strong interpersonal skills, being good with people and effectively explaining technical situations. • Prioritize work to complete all paperwork in a timely fashion, ensuring that internal and external customers are not held up.

🎯 Requirements

• Bachelor’s degree in engineering or Electronics, an associate’s degree in Electronics with 5-7 years of related experience, or 8+ years of electronic device experience. • Experience in troubleshooting and repair of electronic/electro-mechanical assemblies of medical devices or instruments. • Experience in diagnosing and root causing complex electronic equipment failures. • Basic financial management skills to handle service-related expenses. • Willingness to travel extensively for extended periods. • Proximity to a major airport to facilitate frequent travel. • Ability to work both independently and as part of a team, with guidance from more senior roles. • Experience in dealing with internal team members and clinical personnel in a hospital setting. • Proficiency in Microsoft Word and Excel, with the ability to work remotely. • Skilled in using standard electronics tools such as DMM and DVM. • Physical ability to lift to 65 lbs. • Preferred: Experience with ESD, soldering, and working in FDA/ISO regulated environments. • Preferred: Experience with ERP systems.