Novel Technology Services
Novel Technology Services is a 25-year-old global corporation headquartered in Delaware, USA, specializing in IT-enabled business services. The company operates in multiple geographies including India, Singapore, Dubai, and the US, focusing on digital technology and transformation solutions such as cloud computing migrations, IT and non-IT staffing, project management, and business process outsourcing. Novel is committed to providing best-in-class solutions and has established a strong client base that includes large and mid-sized corporations as well as government departments, alongside offering state-of-the-art cybersecurity protection services.
IT Staffing • IT Consulting • Solutions Implementation • Cloud Migration • Project Management
Service Delivery Manager
Yesterday
Novel Technology Services
Novel Technology Services is a 25-year-old global corporation headquartered in Delaware, USA, specializing in IT-enabled business services. The company operates in multiple geographies including India, Singapore, Dubai, and the US, focusing on digital technology and transformation solutions such as cloud computing migrations, IT and non-IT staffing, project management, and business process outsourcing. Novel is committed to providing best-in-class solutions and has established a strong client base that includes large and mid-sized corporations as well as government departments, alongside offering state-of-the-art cybersecurity protection services.
IT Staffing • IT Consulting • Solutions Implementation • Cloud Migration • Project Management
📋 Description
• Oversee the development team’s deliverables, ensuring high-quality execution and adherence to timelines. • Work closely with the Product Owner to refine product requirements, aligning technical execution with business goals. Lead DevOps efforts, managing CI/CD pipelines, cloud infrastructure, and deployment automation. • Get hands-on with QA testing, ensuring that AI-driven interactions, self-serve workflows, and integrations meet quality standards. • Facilitate collaboration across distributed teams, ensuring seamless communication between US-based product leadership and the development teams in India & Eastern Europe. • Own service delivery workflows, optimizing AI-powered customer engagement, automation, and self-serve ecosystems. • Build SaaS onboarding flows, customer dashboards, and self-service configuration tools, ensuring seamless user adoption. • Proactively identify and resolve bottlenecks, ensuring AI services scale efficiently and perform optimally.
🎯 Requirements
• Experience in AI service delivery, customer success, or product-led growth (PLG) models. • Entrepreneurial mindset taking full ownership, automate workflows, and drive adoption. • Deep understanding of AI-powered customer engagement, automation, and self-serve ecosystems. • Experience building SaaS onboarding flows, customer dashboards, or self-service configuration tools. • Familiarity with AI-powered chatbots, voice assistants, and customer experience analytics. • Strong DevOps experience—managing cloud infrastructure, CI/CD pipelines, and automated testing. • Proven experience leading global development teams, ensuring seamless execution across time zones. • Hands-on experience in QA testing and system optimization for AI-powered applications.
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