NTD Software
NTD Software is a company specializing in software development and staff augmentation services, with a focus on leveraging nearshore and LATAM tech talent. The company excels in providing access to a vast network of vetted professionals, helping businesses quickly and effectively scale their tech teams. They emphasize a human-centered approach to team building and offer industry-specific expertise and AI solutions. NTD Software also prioritizes client success and cultural understanding, providing benefits like cost reduction and proximity through nearshoring. With strategic locations in Guadalajara and San Francisco, they are well-positioned to support businesses in fast-tracking digital innovation and product go-to-market efforts.
Software Development • MVP • Technical Debts • Staff Augmentation • Code Delivery
11 - 50 employees
🤝 B2B
Java Application Support Engineer - L2
September 3, 2024
NTD Software
NTD Software is a company specializing in software development and staff augmentation services, with a focus on leveraging nearshore and LATAM tech talent. The company excels in providing access to a vast network of vetted professionals, helping businesses quickly and effectively scale their tech teams. They emphasize a human-centered approach to team building and offer industry-specific expertise and AI solutions. NTD Software also prioritizes client success and cultural understanding, providing benefits like cost reduction and proximity through nearshoring. With strategic locations in Guadalajara and San Francisco, they are well-positioned to support businesses in fast-tracking digital innovation and product go-to-market efforts.
Software Development • MVP • Technical Debts • Staff Augmentation • Code Delivery
11 - 50 employees
🤝 B2B
📋 Description
• Provide L2 production support to ensure system stability and performance. • Troubleshoot and resolve technical issues, collaborating with application development teams and senior stakeholders. • Analyze and address incidents using SQL and PL/SQL, including debugging joins, stored procedures, and triggers. • Monitor and manage UNIX processes and script errors, utilizing Shell Scripting as needed. • Read and debug Java code to address and resolve application-related issues. • Document incidents, resolutions, and workarounds to contribute to the Knowledge Management process. • Work closely with other support teams to maintain system stability and ensure efficient resolution of incidents.
🎯 Requirements
• Proven experience as an L2 support engineer with strong support background. • Excellent communication skills with the ability to articulate technical and functional issues to drive solutions with App Dev teams and senior stakeholders. • Familiarity with ITIL processes, including Service Management, Knowledge Management, and Incident Management. • Hands-on experience with SQL (PL/SQL), including the ability to analyze joins, stored procedures, and triggers. • Proficiency in UNIX and Shell Scripting, including monitoring processes and script errors. • Ability to read, understand, and debug Java code to troubleshoot application-related issues. • Strong debugging and troubleshooting skills with a proven ability to perform root cause analysis (RCA).
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