Senior Technical Support Associate

August 27

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Reimagining the healthcare staffing industry by connecting clinicians and facilities directly to improve patient care.

Technology • Healthcare • Nursing • Freelance

51 - 200

Description

• Resolving requests raised in Salesforce Service Cloud and JIRA • Troubleshooting issues found in the application, triaging and escalating to the correct engineering teams to resolve in JIRA • Declaring major incidents raised by issues in PagerDuty • Writing and running python scripts to automate business processes • Coordinating with our L1 Support team and other internal stakeholders during and after your investigation

Requirements

• 3+ years of experience as a Technical Support Associate • Must be able to work Saturday through Wednesday, 10 am - 6 pm MST • Strong written and verbal communication skills in English • Ability to be self-driven and work autonomously • Able to handle multiple tasks in parallel, using critical thinking to solve problems • Strong knowledge of SQL (PostgreSQL preferred) • Knowledge of Python or other programming language • Demonstrated experience using REST APIs with JSON, as well as knowledge of common authentication mechanisms like OAuth and API keys • Experience with Jira Service Desk and Salesforce Service Cloud

Benefits

• Opportunity to revolutionize the healthcare industry and build relationships and teams that make a tangible impact • We empower team members to act intelligently and be owners, believing that execution is everything, and have designed a learning-focused environment where you get ongoing support and regular feedback to help you grow • An opportunity to join an international team with a work culture that is based on trust, flexibility, and curiosity • Competitive salary