Premium Account Technical Support Specialist

October 26

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Nuvei

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Fintech • Partnerships • Payments • Payment Facilitation • ISO & Agent Programs

1001 - 5000

💰 $500M Post-IPO Secondary on 2021-05

Description

•The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. •WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. •Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. •Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration. •At Nuvei, we live our core values, and we thrive on solving complex problems. •We’re dedicated to continually improving our product and providing relentless customer service. •We are always looking for exceptional talent to join us on the journey! •Nuvei Premium Service Engineer acts as the trusted advisor to premium partnership accounts and a strategic focal and escalation point for technical improvements, business requirements, and critical incidents that may arise. •The Premium Service Engineer matrix manages our biggest client’s production technical issues, through an instant messaging app, provides technical support, resolves merchant service inquiries, or offers additional forms of real-time problem-solving, while coordinating requirements in cross-company collaborations. •The instant messaging platforms and chat support agents help customers solve logistical, informational, or product-related questions without the lag time of an email conversation.

Requirements

•BS.C in Industrial Management or BA in equivalent degree – advantage •Hands on technical support experience of 5+ years •Knowledge using REST API and SDK •Technical background - analyzing and producing reports, investigating logs, basic programming or web development skills, Internet experience, communication protocols (client-server, server-to-server, etc.) - IP, HTTP, SQL, etc. •Fast learner, multi-tasker, and tech-oriented. •Practice in technical Product Management \ Technical Support, or former involvement in support of Premium accounts. •Accountability and project management capabilities •Available to work under stress and pressure coming from client and C level management. •Great interpersonal and communication skills. •Problem-solving skills and ability to analyze complex schemes. •Professional level of English, another language is an advantage. •We are looking for AAA person to join our A-Team, you must be Autodidact, Accountable and Amazing - join us to lead the future of payments.

Benefits

•Private medical insurance •Connectivity Aid