NUWAVE Communications, Inc
NUWAVE Communications, Inc. is a leading provider of telecommunications solutions that empowers businesses by simplifying their unified communications (UC) lifecycle management through its innovative cloud platform known as iPILOT. The company offers extensive support for Microsoft Teams, Zoom Phone, and Webex Calling, facilitating seamless integration of various communication services. With over 20 years of experience, NUWAVE aims to improve operational efficiencies and ensure privacy, security, and compliance for its clients through comprehensive lifecycle management and advanced telecommunications services.
SIP Trunks (Microsoft certified TLS/SRTP) • Microsoft Teams • Microsoft Teams Voice • Direct Routing • Operator Connect
International Telecommunications Porting Specialist
March 12
NUWAVE Communications, Inc
NUWAVE Communications, Inc. is a leading provider of telecommunications solutions that empowers businesses by simplifying their unified communications (UC) lifecycle management through its innovative cloud platform known as iPILOT. The company offers extensive support for Microsoft Teams, Zoom Phone, and Webex Calling, facilitating seamless integration of various communication services. With over 20 years of experience, NUWAVE aims to improve operational efficiencies and ensure privacy, security, and compliance for its clients through comprehensive lifecycle management and advanced telecommunications services.
SIP Trunks (Microsoft certified TLS/SRTP) • Microsoft Teams • Microsoft Teams Voice • Direct Routing • Operator Connect
📋 Description
• This is a full-time remote opportunity based in the Ireland Timezone GMT for 8am-5pm PST shift. • The Telecommunications Voice Provisioning Specialist is a member of our Voice Provisioning Team. • They are one of the primary contacts throughout the onboarding of clients and new services and work hard to deliver the highest level of customer service to our clients. • Accepting incoming orders from our sales team, agent, partners and customers directly. • Entry of all data into customer accounts and orders, documenting and maintaining all necessary communication and information within the customer account, as well as process and entry of orders. • Tasks include quality assurance checks, submitting, tracking, communicating internally and externally of order status and issues, resolving problems, and completing orders.
🎯 Requirements
• High school diploma or equivalent required • Above average proficiency in Microsoft office products • Microsoft Teams • Adobe Acrobat • Experience in managing customer satisfaction • Understanding of local voice telecommunications services, including POTS, trunks, DIDs, toll free, VOIP, SIP, and UCaaS • Passionate about delivering the ultimate customer experience • Demonstrated professionalism in resolving customer issues • Excellent communication (verbal and written), interpersonal, and organizational skills. • Self-motivated and detail-oriented, with ability to learn new skills quickly • Ability to multi-task and adhere to established processes • Ability to create/maintain clear and concise processes and tool documentation • Ability to navigate multiple web based portals and systems with ease • Strong problem-solving skills and ability to develop creative solutions in a dynamic, high-volume environment
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