Technical Support Engineer - Contractor
Yesterday
Description
• This is a one-year contractor position. • We encourage applicants who are permanent residents in Romania, Poland, and Bulgaria to apply. • At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. • We provide tools called APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. • Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. • Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. • By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms. • We are a team of technical problem-solvers, empathetic communicators, and passionate collaborators who thrive on tackling complex challenges and enabling customer success. • The Technical Support Engineering team is a critical bridge between our customers and our product. • We work closely with engineering, product, and go-to-market teams to ensure a seamless customer experience by resolving issues, identifying opportunities for improvement, and delivering actionable insights. • Our goal is to empower our customers with the knowledge, tools, and guidance they need to succeed while fostering camaraderie, growth, and innovation within the team. • If you thrive in a dynamic environment where your contributions make a meaningful impact, you’ll find a rewarding home with us.
Requirements
• At least 1-3 years in a technical support role, preferably in a SaaS environment. • Hands-on experience with at least one programming language (Python, Ruby, Java, or JavaScript) and familiarity with APIs. • Strong troubleshooting skills and the ability to collaborate with engineers to resolve technical issues. • A deep understanding of technical and non-technical user needs, with a passion for improving the customer experience. • Exceptional verbal and written skills, supporting a global customer base. • Ability to work in a dynamic environment, balancing autonomy and teamwork. • Organized with the ability to manage multiple priorities effectively. • Enthusiastic about learning new tools, technologies, and approaches.
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