Grand Circle Corporation
Grand Circle Corporation is a leading travel company specializing in adventure travel experiences, particularly for the mature traveler market. They offer an array of unique and immersive itineraries around the globe, focusing on cultural and natural explorations. Grand Circle Corporation is committed to providing exceptional service and meaningful travel experiences while fostering connections among travelers and the communities they visit.
1001 - 5000 employees
👥 B2C
Call Center Supervisor
March 21
Grand Circle Corporation
Grand Circle Corporation is a leading travel company specializing in adventure travel experiences, particularly for the mature traveler market. They offer an array of unique and immersive itineraries around the globe, focusing on cultural and natural explorations. Grand Circle Corporation is committed to providing exceptional service and meaningful travel experiences while fostering connections among travelers and the communities they visit.
1001 - 5000 employees
👥 B2C
📋 Description
• Lead and supervise a team of remote customer service representatives • Monitor and evaluate call center performance metrics • Handle escalated customer inquiries or complaints virtually • Develop and implement virtual training programs • Conduct regular virtual performance reviews • Collaborate with other departments • Stay updated on industry trends
🎯 Requirements
• Minimum of 3 years of experience in a call center or customer service supervisory role • Strong preference for candidates with experience managing remote teams • Strong leadership abilities • Excellent communication and interpersonal skills • Solid understanding of call center operations and customer service principles
🏖️ Benefits
• Medical • Dental • Vision • Life Insurances • 401(K) with Matching • PTO & Company Holidays
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