Manager - Technical Implementation

4 days ago

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ODAIA

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ODAIA is an AI-driven platform that enhances sales efficiency in the pharmaceutical industry by providing predictive analytics and personalized insights for healthcare professionals (HCPs). It processes sales data to deliver optimized call lists and prioritize targets for sales representatives, enabling effective engagement strategies across different territories. ODAIA helps companies improve patient outcomes and commercial success by leveraging customer science and data-driven decision-making.

pharma sales • artificial intelligence • sales automation • saas • Customer Science

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

🤝 B2B

💊 Pharmaceuticals

📋 Description

• Lead and mentor a team of Technical Implementation Specialists, providing guidance and best practices for seamless customer deployments • Oversee customer onboarding and technical implementations, ensuring a smooth transition and system integration • Collaborate with clients and internal teams to define technical requirements and tailor solutions to their needs • Design and optimize ETL workflows, leveraging automation for repeatable, high-quality data ingestion • Manage integration of customer data into ODAIA’s platform, ensuring accuracy and performance • Utilize modern data tools (e.g., PySpark, Snowflake) to explore, troubleshoot, and resolve issues with ETL and system configuration • Ensure timely and high-quality data deliveries, maintaining data integrity and compliance with industry standards • Continuously seek opportunities to improve implementation processes, increase automation, and reduce manual effort • Drive cross-functional collaboration, ensuring alignment between customer success, engineering, and product teams

🎯 Requirements

• Leadership experience in managing technical teams, particularly in software implementation, customer onboarding, or data integration. • Strong technical foundation: proficiency in Python, SQL, and cloud platforms (AWS preferred) • Expertise in ETL and data integration with large data technologies such as PySpark and Snowflake • Experience working with APIs and integration frameworks to connect platforms and automate data flows • Familiarity with industry-specific tools such as Veeva Vault, Salesforce, and other CRM or data management platforms • Exceptional problem-solving skills with a customer-centric mindset, ensuring a seamless experience for clients • Excellent communication and stakeholder management skills, able to bridge the gap between technical and non-technical teams

🏖️ Benefits

• A strong values based culture, we Ignite Innovation , Own It and Stand Together • A high calibre, remote - first team • Tremendous growth and unique learning opportunities, working within a fast paced, growing scale-up environment • A large amount of ownership and autonomy for managing things directly • No waiting period for medical and dental benefits enrollment • Flexible working hours, focusing on what we achieve and not the number of hours we clock • A flexible vacation policy • Stock option grants • Career development opportunities • Virtual and in person socials and team meetings