Customer Success Director - Individual Contributor

November 14

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OfferFit

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marketing technology • artificial intelligence • self-learning AI • promotions • promotional offers

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

💰 $14M Series A on 2021-11

Description

• The Customer Success Director is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product. • Collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions. • Oversee design and execution of OfferFit use cases, working closely with customers to identify future use cases, and own executive level relationships. • Conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase OfferFit’s value proposition.

Requirements

• Prior Customer Success or Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus. • 20% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related events • Candidates must be located in a major airport hub in LATAM (e.g., Mexico City or Panama City), and can travel easily to major cities in North, Central & South America.

Benefits

• Generous PTO (starting at 25 days PTO per year) and Parental Leave policy (12 weeks paid) • 100% remote work environment with flexible hours • Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress • Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health “barometer” meetings) • Ability to learn and develop from an experienced leadership team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are focused on building a talented, diverse, and inclusive team • Dedication to building a strong culture (e.g., team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, etc.)