Junior NOC Engineer
Yesterday
Description
• We are looking for an Operations Engineer to join our Network Operations Center (NOC) team. • In this role, you will be a contributor in building upon the foundations and processes already established for our 24x7 Virtual Operations Center. • Critical tasks include preventing and/or mitigating customer impact by monitoring, identifying, triaging, and resolving issues. • As a team member, you will work with other engineering teams on escalations to ensure our services remain available, secure, and performing at world-class levels. • You’ll participate in continuous improvement initiatives by creating, updating, and evolving alerts, runbooks, and operational processes. • This role is only available outside the US and not available to any individual based within the US or any US territory. • The NOC is 24x7, team members are required to work shifts that include nights, weekends, and holidays. • Maintain a solid understanding of cloud infrastructure and services, enhancing your technical skills over time.
Requirements
• A proven track record - At least 2 years of success with highly-scaled internet/ mobile application environments, including 1 year working in a Security Operations Center (SOC) or Network Operations Center (NOC) • Sense of urgency - you rapidly acknowledge and engage on alerts maintaining our excellent team SLAs • Knowledge in Incident and Problem Management, ITSM tools (like Jira, Zendesk, Confluence) • Hunger to continue learning new technologies - UNIX/Linux and Cloud System administration experience and are eager to expand that skill set • Familiarity with industry leading tools for site, infrastructure, and application monitoring (like AWS Cloudwatch, Datadog, Splunk, CloudFlare) • Solid written and verbal communication skills - You can effectively communicate problem statements, technical impacts, and repair activity to a broad audience • Customer obsessed with technical curiosity - You are skilled at breaking down complex technical issues. You enjoy using available tools and data to not only fix issues, for our customers but prevent them from happening again • Ability to work in a fast-paced environment and adapt to changing priorities • Bachelors in Information Systems, or equivalent experience • Excellent high-speed connectivity from home • AWS CCP Certification desired • ITIL Foundation is a plus • Excellent communication skills both written and spoken (fluency in English required)
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