Senior NOC Engineer

February 11

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OfferUp

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OfferUp is a popular online marketplace based in the United States that allows users to buy and sell goods locally. The platform is designed to make selling and buying used or new items easy and convenient, providing a local classifieds-style service accessible via web or mobile apps. Focused on user experience, OfferUp offers features like messaging, ratings, and user profiles to enhance trust and provide a safe environment for trading items.

C2C marketplace • mobile commerce • e-commerce • local commerce • engineering

201 - 500 employees

Founded 2011

🏪 Marketplace

🛒 Retail

👥 B2C

💰 Secondary Market on 2021-08

📋 Description

• We are looking for a Senior Operations Engineer to join our Network Operations Center (NOC) night team. • In this role, you will be a strong contributor to maintaining the operational health of complex cloud infrastructure systems. • You will leverage advanced monitoring tools, including AWS Cloudwatch, Datadog, and Cloudflare, to ensure the reliability, availability, and performance of customer systems. • Your experience and technical expertise will help drive improvements in monitoring, incident response, and customer satisfaction. • Critical tasks include preventing and/or mitigating customer impact by monitoring, identifying, triaging, and resolving issues. • As a team member, you will work with other engineering teams on escalations to ensure our services remain available, secure, and performing at world-class levels. • You’ll participate in continuous improvement initiatives by creating, updating, and evolving alerts, as well as runbooks and operational processes.

🎯 Requirements

• A proven track record - At least 5 years success with highly-scaled internet/ mobile application environments, including 3 years working in a Security Operations Center (SOC) or Network Operations Center (NOC) • Sense of urgency - you rapidly acknowledge and engage on alerts maintaining our excellent team SLAs • Knowledge in Incident and Problem Management, ITSM tools (like Jira, Zendesk, Confluence) • Hunger to continue learning new technologies - UNIX/Linux and Cloud System administration experience and are eager to expand that skill set • Ability to think critically and strategically in a fast-paced, customer-centric environment • Expert-level proficiency in industry leading tools for infrastructure and application monitoring (like AWS Cloudwatch, Datadog, Splunk, CloudFlare) • Strong communication skills with the ability to convey complex technical issues to both technical and non-technical stakeholders (English is required) • Customer obsessed with technical curiosity - You are skilled at breaking down complex technical issues. You enjoy using available tools and data to not only fix issues, for our customers but prevent them from happening again • Ability to work in a fast-paced environment and adapt to changing priorities • Bachelors in Information Systems, or equivalent experience • Excellent high speed connectivity from home • AWS CCP Certification required • ITIL Foundation is a plus • Excellent communication skills both written and spoken (fluency in English required)