Offshore Launch is a company that provides AI-powered virtual assistant services to help businesses offload administrative tasks and streamline their operations. By leveraging global talent, Offshore Launch offers significant cost savings, operational efficiencies, and fosters a productive work environment where local teams can focus on high-impact work. Their unique approach includes embedding experienced career professionals into client teams, coupled with ongoing training and AI tools to enhance performance.
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πΊπΈ United States β Remote
π΅ $1.6k - $2.1k / year
β° Full Time
π Senior
βοΈ Systems Engineer
Offshore Launch is a company that provides AI-powered virtual assistant services to help businesses offload administrative tasks and streamline their operations. By leveraging global talent, Offshore Launch offers significant cost savings, operational efficiencies, and fosters a productive work environment where local teams can focus on high-impact work. Their unique approach includes embedding experienced career professionals into client teams, coupled with ongoing training and AI tools to enhance performance.
β’ Offshore Launch specializes in helping small business owners scale their operations with top remote talent. β’ As a Senior IT Technician, you'll provide top-tier support ensuring clients' IT systems run smoothly. β’ Responsibilities include handling after-hours support calls and providing T2/T3-level support. β’ You'll manage systems, provide remote support for various platforms, and solve complex issues.
β’ Minimum of 5 years of experience in IT consulting or MSP environments (non-negotiable). β’ Extensive experience with remote support tools and technologies. β’ Proficient in managing and troubleshooting Windows operating systems and servers. β’ Strong knowledge of Office 365 and Google Workspace administration. β’ Extensive experience with SonicWall firewalls, and Arcserve Shadow Protect. β’ Strong expertise in Active Directory and Azure/Entrada management and migration. β’ Strong familiarity with PowerShell scripting and batch file scripting. β’ Strong familiarity with DATTO RMM β’ Strong understanding of PSA or ticketing systems. β’ Confident problem solver and experienced solutions architect. β’ Experience with Druva (bonus). β’ Excellent English communication skills, both verbal and written, with minimal accent (non-negotiable). β’ Ability to work independently and solve complex technical issues with minimal supervision. β’ Willing to work PST hours
β’ $500 bonus at 90-day β’ 13th month pay (paid on Jun 1 and Dec 1). β’ Performance-based bonuses β’ Comprehensive HMO policy, including dependents. β’ Annual continuing education budget to support professional development β’ Start date: ASAP
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