Okendo
The customer marketing platform that builds connections between consumers and the brands they love.
ecommerce • social commerce • customer experience • customer engagement • customer reviews
11 - 50
💰 $26M Series A on 2022-07
Customer Success Specialist
July 24
Okendo
The customer marketing platform that builds connections between consumers and the brands they love.
ecommerce • social commerce • customer experience • customer engagement • customer reviews
11 - 50
💰 $26M Series A on 2022-07
Description
• Deliver first-level support to merchants by addressing inquiries • Manage a ticket pipeline and resolve customer inquiries • Conduct value-oriented optimization meetings with merchants • Maintain Okendo product knowledge and partner integrations • Manage and resolve customer inquiries for CSMs
Requirements
• At least two years in a customer-facing role and a B2B company • Strong background in email/chat support • Written and spoken fluency in English • Experience in a technical environment with B2B customers • Experience with Shopify • Experience with Hubspot or similar CRM
Apply Now