Customer Success Specialist

July 24

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Okendo

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The customer marketing platform that builds connections between consumers and the brands they love.

ecommerce • social commerce • customer experience • customer engagement • customer reviews

11 - 50

💰 $26M Series A on 2022-07

Description

• As a Customer Success Specialist, you will bring a problem-solving and value-oriented mindset to all communications with customers. • You will be fully trained as an Okendo product expert, which will allow you to manage incoming inquiries and service requests from Okendo’s Growth and Power plan merchants. • You will also be a valuable member of the success team and you will work closely with your team to find opportunities to grow your merchant portfolio. • Act as the primary point of contact, delivering first-level support to merchants by addressing general and software-related inquiries. • Manage a ticket pipeline and resolve customer inquiries with accuracy and urgency. • Conduct value-oriented optimization meetings with merchants and recommend Okendo products to customers.

Requirements

• Experience: You have at least two years in a customer-facing role and a B2B company, and a strong background email/chat support. • Communication Skills: You will demonstrate written and spoken fluency in English, with previous experience in a technical environment with B2B customers. • Technical Proficiency: You have experience with Shopify, and previous experience with Hubspot or similar CRM. • Extreme Ownership: Demonstrate a strong sense of responsibility and accountability in all tasks and outcomes. • Quick Learner: Exhibit the ability to grasp new concepts swiftly. • Empathy and Engagement: Approach interactions with empathy, warmth, and an engaging demeanor. • Time Management: Proficiently manage time to ensure efficient task completion. • Problem Solving: Possess a natural inclination to seek out solutions and find resolutions. • Work Ethic: Exhibit diligence and dedication to tasks. • Judgment and Commercial Acumen: Demonstrate sound judgment and a business-minded approach. • Customer-Oriented: Display a friendly, patient, and customer-focused attitude.