Okendo
Okendo is a comprehensive customer marketing platform designed to build stronger, more profitable customer relationships for e-commerce businesses. The platform integrates various products such as reviews, quizzes, referrals, loyalty programs, and surveys to enhance customer trust, match shoppers with desired products, and improve customer engagement. Okendo's offerings include multiple integrations with platforms like Google, Meta Pixel, and Klaviyo, and are specifically tailored to enhance customer experiences and drive revenue growth. As a tool to leverage customer opinions and loyalty, Okendo empowers businesses to grow their online presence by optimizing conversions and increasing customer lifetime value.
ecommerce • social commerce • customer experience • customer engagement • customer reviews
Senior Product Manager
September 14, 2024
Okendo
Okendo is a comprehensive customer marketing platform designed to build stronger, more profitable customer relationships for e-commerce businesses. The platform integrates various products such as reviews, quizzes, referrals, loyalty programs, and surveys to enhance customer trust, match shoppers with desired products, and improve customer engagement. Okendo's offerings include multiple integrations with platforms like Google, Meta Pixel, and Klaviyo, and are specifically tailored to enhance customer experiences and drive revenue growth. As a tool to leverage customer opinions and loyalty, Okendo empowers businesses to grow their online presence by optimizing conversions and increasing customer lifetime value.
ecommerce • social commerce • customer experience • customer engagement • customer reviews
📋 Description
• Contribute to the product strategy as a Senior Product Manager at Okendo • Collaborate with engineering, design, and data teams to define product direction • Drive product activities from end-to-end including writing specs and go-to-market activity • Collect & analyze data to inform better decision making • Act as a leadership and culture driver without formal authority
🎯 Requirements
• Practical experience in modern product discovery methodologies • A commercial mindset but understanding the importance of being customer first • An empathetic nature and an effective communicator who can influence multiple stakeholder groups • A strategic thinker with excellent judgement and decision-making skills • Deeply passionate about data and insights • Adaptable and flexible with an openness to new ideas • Experience with complex B2B SaaS products • Evidence of tangible results from identifying product opportunities • You are a customer experience champion • You are a curious observer and empathetic to the needs of the customer • You are a strategic thinker focused on how things work • You exercise excellent judgement and decision-making skills • You are an effective communicator with the ability to influence groups • You are adaptable and flexible, with an openness to new ideas
🏖️ Benefits
• Full Remote • Data-backed and validated compensation strategy • 4 weeks of annual leave • 11 paid public holidays • Sick & carer’s leave • Compassionate & bereavement leave • 12 weeks of Paid Family Leave • Feedback driven culture • Exposure to the biggest and best eCommerce brands globally • Work remotely in the AU or from a local WeWork (AEST)
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