Customer Success Manager
February 15, 2023
Description
• Work with a team of Care Advocates to drive customer acquisition and retention, with the goal of maintaining high levels of customer satisfaction throughout their fertility journey. • The customer success manager will be responsible for developing best practices, creating scalable systems, and automating routine processes. • They will also be able to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the team.
Requirements
• Strong computer knowledge, including proficiency in Word and Excel • Detail-oriented with strong analytical, writing, and communication skills • Comfortable working in a startup environment and wear multiple hats • Experience with developing best practices, creating scalable systems, and automating routine processes • Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team • Organized, diligent, and self-motivated • A proven ability to inspire, coach, and motivate a team and customersPassion for empathic healthcare and customer advocacy, fertility experience is a plus
Benefits
• You will have the opportunity to work with a team of passionate people who are dedicated to providing excellent customer service. • You will have the opportunity to work in a startup environment and wear multiple hats. • You will have the opportunity to develop best practices, create scalable systems, and automating routine processes. • You will be able to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team. • You will be organized, diligent, and self-motivated. • You will be passionate about empathic healthcare and customer advocacy.
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