Technical Support

August 27

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Description

• Provide billing, account, Usenet, VPN, and software support through tickets, phone, and live chat to ensure comprehensive assistance to customers in both Dutch and English • Deliver customer and technical support, maintaining a high standard of professionalism and efficiency in addressing customer inquiries and issues • Escalate complex issues within committed time frames to ensure swift resolution and customer satisfaction • Communicate effectively and follow up with customers of varying levels to provide continuous support and ensure their needs are met • Proactively identify potential problems, troubleshoot issues, and make recommendations regarding solutions to enhance customer experience and prevent future challenges

Requirements

• Fluent in both Dutch and English (written and verbal) • Customer-focused, working hard to assist customers to their satisfaction • Ability and willingness to adapt, resolve conflict, and take on additional roles as changes occur • Take initiative with excellent deductive reasoning and problem-solving skills • Excellent interpersonal/communication skills, both written and verbal • Organized with great time management and attention to detail • An ability to work both independently and as part of a team • An ability to prioritize and complete tasks accurately and make decisions within established guidelines and policies • Dedication and commitment to providing continuous service for the advancement of technology • Willing to provide quality, A+ service on public communication channels in a user-friendly manner

Benefits

• Fun company events • Flexible schedule • Opportunity for professional growth