Omicron
Omicron is a company that provides full development, design, and construction services aimed at maximizing value for clients. By integrating all professionals under one roof, Omicron offers a competitive advantage in delivering projects with immediate turnaround and maximum efficiency. The company leverages advanced technologies across its services, which include development, architecture, interior design, engineering, construction, maintenance, and renewals. Omicron strives to create environments that are both aesthetically pleasing and functional, always focusing on constructability, safety, and smart design to enhance the quality and efficiency of its projects.
Architecture • Engineering • Construction • Interior Design • Real Estate Development
Technical Support
August 27, 2024
Omicron
Omicron is a company that provides full development, design, and construction services aimed at maximizing value for clients. By integrating all professionals under one roof, Omicron offers a competitive advantage in delivering projects with immediate turnaround and maximum efficiency. The company leverages advanced technologies across its services, which include development, architecture, interior design, engineering, construction, maintenance, and renewals. Omicron strives to create environments that are both aesthetically pleasing and functional, always focusing on constructability, safety, and smart design to enhance the quality and efficiency of its projects.
Architecture • Engineering • Construction • Interior Design • Real Estate Development
📋 Description
• Provide billing, account, Usenet, VPN, and software support through tickets, phone, and live chat to ensure comprehensive assistance to customers in both Dutch and English • Deliver customer and technical support, maintaining a high standard of professionalism and efficiency in addressing customer inquiries and issues • Escalate complex issues within committed time frames to ensure swift resolution and customer satisfaction • Communicate effectively and follow up with customers of varying levels to provide continuous support and ensure their needs are met • Proactively identify potential problems, troubleshoot issues, and make recommendations regarding solutions to enhance customer experience and prevent future challenges
🎯 Requirements
• Fluent in both Dutch and English (written and verbal) • Customer-focused, working hard to assist customers to their satisfaction • Ability and willingness to adapt, resolve conflict, and take on additional roles as changes occur • Take initiative with excellent deductive reasoning and problem-solving skills • Excellent interpersonal/communication skills, both written and verbal • Organized with great time management and attention to detail • An ability to work both independently and as part of a team • An ability to prioritize and complete tasks accurately and make decisions within established guidelines and policies • Dedication and commitment to providing continuous service for the advancement of technology • Willing to provide quality, A+ service on public communication channels in a user-friendly manner
🏖️ Benefits
• Fun company events • Flexible schedule • Opportunity for professional growth
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May 11, 2024
🇺🇸 United States – Remote
💰 $3M Seed Round on 2019-06
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
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