Business Analyst - ServiceNow

October 29

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Description

• The Insulet ServiceNow Business Analyst will work with internal Business Service owners, Application Owners, and the ServiceNow team to outline requirements, develop solutions, and convert them into agile epics and stories with acceptance and testing criteria. • This position will ensure the technical viability of solutions, pinpoint opportunities to minimize implementation efforts, and finalize solutions. • Additionally, this role will update stakeholders on progress and support training, testing, and change management activities. • Meet with stakeholders to define and document ServiceNow solutions that meet business needs and organizational objectives. • Own the relationship with stakeholders to identify, prioritize, model, and document business process and data requirements. • Analyze patterns of business activity to understand demand levels for stakeholder requests. • Ensure business requirements are understood, developed, tested, and delivered to specifications. • Respond to ServiceNow service issues, and administration requests. • Create quality content and documentation for workflows, services, user guides, testing, training, and self-service. • Represent project stakeholders throughout planning, development, and release phases. • Work with the platform team to develop release estimates. • Coordinate User Acceptance Testing (UAT).

Requirements

• 3+ years’ experience as a Business Analyst for IT applications, services, and/or systems • 3+ years’ experience with ServiceNow or similar management platform • Strong oral and written communication skills • Proficiency in MS O365 Suite • Ability to create Workflow and Swim Lane documentation • Understanding of ITIL frameworks – Service management, Change Management, Configuration Management, and Release Management • Experience managing relationships, operating procedures, and service level agreements with clients and coworkers • Experience in test plan creation and execution • Experience implementing systems using Agile methodologies • Experience designing and implementing IT and Non-IT related process workflows, procedures, and technical standards • Administration of a ServiceNow instance, including groups, roles, notifications, etc.