Customer Success Manager, Chinese Speaking

March 18

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Omnisend

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Omnisend is an email and SMS marketing automation platform designed to help eCommerce businesses effectively reach and engage their customers. With a suite of tools for building customer relationships through email and SMS campaigns, Omnisend offers features such as segmentation, automation, and reporting to optimize marketing efforts. The platform integrates with numerous eCommerce tools, making it easy to manage customer interactions from one place. Omnisend's user-friendly interface allows businesses to create personalized, on-brand experiences for their customers, all while aiming to enhance sales through targeted marketing strategies.

51 - 200 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

📋 Description

• Working at Omnisend is... kind of boring. • Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. • The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. • We’re data-driven. We test, we iterate, we improve. • Gut feelings don’t drive decisions — insights do. • We trust each other. We’re transparent, give real feedback, and actually listen. • No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. • Omnisend is customer-funded and customer-driven. • Our work is rooted in solving real problems that help ecommerce brands grow. • No empty promises — we bring in results. • And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. • No forced fun, no awkward icebreakers. • Just genuine moments with a team that actually enjoys working together. • About the role: The Customer Success Manager role at Omnisend is a crucial part of our customer and partner success. • We highly believe in the importance of customer-centricity and are looking for individuals with a great positive attitude and ability to work well with merchants and partners alike. • This position is perfect for client-oriented and goal-driven individuals who are passionate about ecommerce and marketing, have a problem-solving mindset and strong technical and interpersonal skills. • This role requires the ability to work across organizational stakeholders and a research-based mindset.

🎯 Requirements

• 1-2 years of customer success-related experience • An understanding of what the main digital marketing metrics are and what is driving their trends (opens, clicks, conversions) • A proven track record of creative problem-solving for customers • Fluency in English and Chinese languages • Experience and comfort discussing business and sales topics with clients during renewal or cancelation conversations • Excellent communication skills via chat, phone, video conference, and email • Strong time management skills and feels comfortable working in the office or remotely • An understanding of (either some or all): Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and Omnisend or other e-commerce and marketing platforms • Experience in e-commerce, SaaS, project management -or- marketing, and advising customers on marketing strategy is a plus!

🏖️ Benefits

• Gross salary starting from 2800 EUR/month based on experience + commission depending on individual results • An unlimited learning budget for self-improvement complying with the best interest of Omnisend • Working methods and best practices inspired by the best tech companies in Silicon Valley • Senior colleagues that enable us to have a high-performing, productive environment where your growth will accelerate • Private health insurance • Remote work possibilities • Unlimited access to psychotherapy • A workstation budget • Personalized work anniversary gifts (house cleaning, spas, international flights & more that you choose depending on the year) • Attractive workations and team-led team-building events