OneDigital
OneDigital is a company that specializes in providing insurance, financial services, and HR consulting solutions. By leveraging technology and innovation, OneDigital aims to transform complex and inefficient landscapes through business automation, APIs, product development, and AI. Their services include employee benefits consulting, property and casualty insurance, retirement plan administration, and wealth management. OneDigital is committed to diversity, equity, inclusion, and belonging within its corporate culture and offers a range of services aimed at helping businesses and individuals achieve their aspirations of health, success, and financial security.
Employee Benefits • Health and Ancillary Benefits • Acquisitions • Dental / Vision • Consulting
BPO Program Manager
3 days ago
🇺🇸 United States – Remote
💵 $80k - $100k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
📋 Program Manager
🦅 H1B Visa Sponsor
OneDigital
OneDigital is a company that specializes in providing insurance, financial services, and HR consulting solutions. By leveraging technology and innovation, OneDigital aims to transform complex and inefficient landscapes through business automation, APIs, product development, and AI. Their services include employee benefits consulting, property and casualty insurance, retirement plan administration, and wealth management. OneDigital is committed to diversity, equity, inclusion, and belonging within its corporate culture and offers a range of services aimed at helping businesses and individuals achieve their aspirations of health, success, and financial security.
Employee Benefits • Health and Ancillary Benefits • Acquisitions • Dental / Vision • Consulting
📋 Description
• Point of contact between outsource vendors and field offices within OneDigital • Create and manage communication and marketing plans to promote BPO internally • Manage the onboarding of new and existing services to vendor partners and drive adoption • Track savings both hard and soft for services outsourced • Provide creative direction and oversee content for BPO internal website • Coordinate amongst field offices to exchange BPO ideas and learnings • Aid in managing the selection of BPO partners and managing the ongoing relationships and results • Work with field leaders to identify opportunities for expansion of BPO adoption
🎯 Requirements
• 3+ years of experience in managing outsourced business processes and outsourcing vendors • Bachelor’s degree required • Desired experience in the Insurance industry • Experience evaluating performance and managing vendor partner to contracted SLAs • Experience communicating performance, value, and efficiency metrics to multiple stakeholders • Experience in Lean Six Sigma and Project Management a plus
🏖️ Benefits
• health benefits • wellbeing programs • retirement plans • paid time off • overtime pay for non-exempt employees • reimbursement of job-related expenses • employee perks and discounts
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