Customer Service Representative

February 2

Apply Now

Receive Emails with Similar Jobs

Onelink.to

WebsiteLinkedInAll Job Openings

Simplify app downloads with onelink.to all app storesOnelink.to is a free short link generator for app downloads$1. .$1

1 - 1

Description

• You will play a pivotal role in creating memorable moments for our players and ensuring the success of our sports communities. • Daily Player Engagement: Proactively engage with players before and after their games to provide support, answer queries, and ensure they have a seamless experience. • Enhance Game Experience: Continuously monitor and improve the overall player experience, focusing on match quality and app usability. • Problem Solving: Investigate and identify potential issues, innovating solutions to address them promptly and effectively. • Review Management: Analyze player ratings and take both reactive and proactive actions to enhance positive reviews and prevent negative ones. • Customer Support Excellence: Deliver high-quality customer support to address any questions, concerns, or issues players may encounter before or after their games. • Overall Player Satisfaction: Strive to create a joyful and hassle-free gaming experience, leaving players delighted with our service.

Requirements

• Flexible schedule: Comfortable working evenings and weekends on a rotating schedule. • Tech-Savvy: Comfortable with technology and mobile apps, allowing you to support players with confidence. • Adaptability: Ability to thrive in a fast-paced environment and adeptly prioritize tasks to meet our players' expectations. • Problem Solver: Strong problem-solving skills and a proactive approach to providing outstanding customer service. • Interpersonal Skills: A confident, friendly demeanor with exceptional communication skills to build positive player relationships. • Experience/Education : Full-time availability (40 hours/week) 0-3 years in commercial-related roles such as operations, customer service or sales. • Advanced English level: strong verbal and written communication and comprehension skills. • Education: Bachelor’s degree, or similar working levels obtained through relevant job experience.