Operations Associate
November 27
Description
• You will play a pivotal role in the growth of GoodRec games and revenue. • The Business Development team is in charge of all facility (client) relationships. • Your responsibilities also include: Game Operations: Booking game times with facilities, scheduling payments, adding games to the app, and making sure every game has the right format and information advertised. • Communications: Building relationships with facilities and ensuring excellent client support. • Review Management: Analyze game revenue and profit and make strategic decisions in the team on where to expand games. • Problem Solving: Investigate and identify potential issues that come up at the games, and communicate effectively with the facility. • Enhance Game Experience: Continuously monitor and improve the overall player experience, focusing on match quality and app usability.
Requirements
• Flexible schedule: Comfortable working evenings and weekends on a rotating schedule. • Tech-Savvy: Comfortable with technology and mobile apps, allowing you to support players with confidence. • Adaptability: Ability to thrive in a fast-paced environment and adeptly prioritize tasks to meet our players' expectations. • Problem Solver: Strong problem-solving skills and a proactive approach to providing outstanding customer service. • Interpersonal Skills: A confident, friendly demeanor with exceptional communication skills to build positive player relationships. • Experience/Education: Part-Time or Full Time availability, 30-40h/week depending on availability 0-1 years in commercial-related roles such as operations, customer service or sales. • Advanced English level: strong verbal and written communication and comprehension skills. • Education: Studying or graduated from a Bachelor’s degree in International Business, Industrial Engineering, Marketing (preferred but not limited to), or similar working levels obtained through relevant job experience.
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