Payroll Specialist II

February 20

Apply Now

Receive Emails with Similar Jobs

OneSource Virtual

WebsiteLinkedInAll Job Openings

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

Human Resource Outsourcing • Human Capital Management • Cloud Sourcing • Workday Services • BPaaS

501 - 1000 employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Series B on 2015-06

📋 Description

• The Payroll Specialist II will be responsible for providing full end-to-end payroll processing support for OSV’s Managed Payroll customers. • Will manage multiple customers with various deadlines in a fast-paced work environment. • This remote position resides in a customer team environment and, in addition to supporting specific managed customers, will also support all OSV customers across all service levels as the leaders and business deem necessary. • In addition to day-to-day support, Workday payroll configuration and year-end support is required. • Act as named Specialist for Managed Payroll and Payroll Administrative customers and support other OSV payroll, tax, and garnishment customers as needed within the service team. • Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met. • Respond to internal escalated cases from the payroll team and other internal stakeholders. • Manage the timely resolution of customer issues, including handling customer escalations, performing and documenting Root Cause Analysis, and implementing remedial procedures to close gaps identified. • Lead scheduled weekly, monthly, and quarterly client calls; participate in new client transition and other service area calls as needed, such as tax. • Configure basic to medium complex Workday pay components, deductions, and run categories to support the year-end process and possibly assist with special projects as needed. • Troubleshoot quarter and year-end audit reports and make recommendations to customers. • Meet quality and production metrics and scorecards. • Maintains payroll services support documentation. • Works extensively with peers and customer teams to collaboratively support customers and resolve requests. • Experience in a team environment and a willingness to work towards improvements, open to new ideas and procedures.

🎯 Requirements

• Associate's degree Required • 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting • 3+ years of Customer Experience or proven skills to operate at this experience level. • Advanced Proficiency with Microsoft Word and Excel • Strong understanding of Payroll Taxes, intermediate Payroll configuration, and Payroll Compliance. • Multi-jurisdiction tax, Payroll Year End, and W-2 Support and Adjustments experience. • Strong written and verbal communication skills