Outreach Information Processing Coordinator

March 25

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $28 - $32 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

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Online River, LLC

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Online River, LLC is an online superstore specializing in security, identification, and point of sale solutions. They offer a wide range of products such as key tags, plastic cards, punches, card printers, turnstiles, gates, access control systems, and RFID solutions. Their services include providing tools for business management software and security surveillance. Featuring a comprehensive product range, Online River aims to supply businesses with effective identification and access control systems to enhance their security and operational efficiency.

Turnstiles • Gates • & Portals • Printing Plastic Cards & Tags • Custom Hole Punches & Tools

11 - 50 employees

🔐 Security

☁️ SaaS

🛒 Retail

📋 Description

• We are seeking a motivated and friendly Customer Service Representative to join our team. • In this role, you will be the primary point of contact for our customers, providing exceptional service and resolving inquiries in a timely and efficient manner. • You will handle both inbound and outbound communications via phone, email, and live chat, ensuring customer satisfaction at every step.

🎯 Requirements

• Communication Skills: Strong verbal and written abilities. • Active Listening: Attentive to customer concerns. • Problem-Solving Skills: Quick identification and resolution of issues. • Technical Proficiency: Familiarity with customer service software and applications. • Empathy: Understanding and compassion towards customers. • Adaptability: Flexibility to changing needs and procedures. • Time Management: Effective prioritization of tasks. • Attention to Detail: Accurate recording and handling of customer information. • Knowledge of Products/Services: Informed about company offerings. • Teamwork: Collaborative and supportive of colleagues.

🏖️ Benefits

• Medical Insurance: The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. • Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement. • The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided. • Under this arrangement, the employee is provided with an annual opt out payment. • Vision and Prescription: The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. • Contributions may vary, subject to collective bargaining agreement. • Dental Coverage: The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. • Contributions may vary, subject to collective bargaining agreement.