Service Centre Analyst

February 7

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $28 - $34 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Online River, LLC

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Online River, LLC is an online superstore specializing in security, identification, and point of sale solutions. They offer a wide range of products such as key tags, plastic cards, punches, card printers, turnstiles, gates, access control systems, and RFID solutions. Their services include providing tools for business management software and security surveillance. Featuring a comprehensive product range, Online River aims to supply businesses with effective identification and access control systems to enhance their security and operational efficiency.

Turnstiles • Gates • & Portals • Printing Plastic Cards & Tags • Custom Hole Punches & Tools

11 - 50 employees

🔐 Security

☁️ SaaS

🛒 Retail

📋 Description

We are seeking a dedicated and detail-oriented Service Center Analyst to join our dynamic team. The Service Center Analyst plays a crucial role in supporting our service operations by analyzing data, identifying trends, and providing insights that enhance the efficiency and effectiveness of our service delivery. This position requires strong analytical skills, exceptional communication abilities, and a passion for providing excellent customer service.

🎯 Requirements

Bachelor’s degree in Business Administration, Information Technology, or a related field (preferred). Proven experience in a service center or support role, with a strong understanding of service operations. Proficiency in data analysis tools and software, such as Excel, Tableau, or similar. Excellent problem-solving skills and a customer-focused mindset. Strong verbal and written communication skills. Ability to work independently and as part of a team in a fast-paced environment. Familiarity with service management systems (e.g., ServiceNow, Zendesk) is a plus.

🏖️ Benefits

Medical Insurance The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided Under this arrangement, the employee is provided with an annual opt out payment. Vision and Prescription The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents Contributions may vary, subject to collective bargaining agreement. Dental Coverage The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents Contributions may vary, subject to collective bargaining agreement.