Certified Microsoft 365 Administrator - Customer Care Expertise
2 days ago
Description
• Seeking a Microsoft 365 Certified Administrator with customer care expertise. • Provide exceptional first-line support to customers. • Ensure accurate ticketing and documentation of customer issues. • Manage and troubleshoot Microsoft 365 configurations and permissions. • Collaborate with internal teams for issue resolution. • Actively listen to customer needs for continuous improvement.
Requirements
• Microsoft 365 Certified Administrator. • 2+ years in a customer-facing support role, preferably within IT, SaaS, or customer success environments. • Proficient in Microsoft 365 suite, including Exchange, Teams, SharePoint, and OneDrive. • Strong verbal and written communication skills, with the ability to simplify technical terms for non-technical users. • An obsession with capturing customer requirements accurately and a commitment to delivering a near-perfect service experience. • Strong problem-solving skills with an empathetic approach to customer interactions. • High level of organization and attention to detail in managing customer requests and documenting ticketing information. • Familiarity with CRM and ticketing tools, such as Zendesk or ServiceNow, is an advantage.
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