Certified Microsoft 365 Administrator - Customer Care Expertise

November 3, 2024

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Logo of OnlyExperts

OnlyExperts

OnlyExperts is a company that specializes in providing offshore accounting experts at a significant cost saving compared to hiring locally in the U. S. They offer a wide range of accounting roles including bookkeepers, staff accountants, accounting managers, and payroll specialists, all pre-vetted by experienced CFOs and accounting leaders. OnlyExperts focuses solely on full-time offshore placements, primarily from the Philippines and Latin America, ensuring candidates with strong English and technical accounting skills who are familiar with U. S. GAAP. By charging a flat fee, the company helps organizations save up to 80% of the cost of hiring equivalent U. S. -based talent.

recruiting β€’ staffing β€’ accounting β€’ offshore recruiting β€’ offshore

πŸ“‹ Description

β€’ Seeking a Microsoft 365 Certified Administrator with customer care expertise. β€’ Provide exceptional first-line support to customers. β€’ Ensure accurate ticketing and documentation of customer issues. β€’ Manage and troubleshoot Microsoft 365 configurations and permissions. β€’ Collaborate with internal teams for issue resolution. β€’ Actively listen to customer needs for continuous improvement.

🎯 Requirements

β€’ Microsoft 365 Certified Administrator. β€’ 2+ years in a customer-facing support role, preferably within IT, SaaS, or customer success environments. β€’ Proficient in Microsoft 365 suite, including Exchange, Teams, SharePoint, and OneDrive. β€’ Strong verbal and written communication skills, with the ability to simplify technical terms for non-technical users. β€’ An obsession with capturing customer requirements accurately and a commitment to delivering a near-perfect service experience. β€’ Strong problem-solving skills with an empathetic approach to customer interactions. β€’ High level of organization and attention to detail in managing customer requests and documenting ticketing information. β€’ Familiarity with CRM and ticketing tools, such as Zendesk or ServiceNow, is an advantage.

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