Field Service Engineer
November 14
Description
• Provides highly visible customer support through the performance of on-site installation • oversees any necessary diagnoses, troubleshooting, service, and repair of equipment and systems during the installation • Checks out and approves operational quality of system equipment versus Onto specifications • May instruct customers in the operation of the system • Serves as company liaison with customer on administrative and technical matters for assigned projects • Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers • This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and IP telephony/networking/ wireless networking • Uses professional concepts; applies company policies and procedures to resolve a variety of issues
Requirements
• B.S. in Electronics, Systems Engineering, Materials Science or Analytical Chemistry • undergraduate degree / vocational certificate(s) in any of above domains with 3 years of experience • Requires more than 50 % and up to 75 % of travel • Inspection & metrology tool experience, operation or technical or field service support, at either any tool vendor or customer is a plus • Proficient English skill is a must • Familiar with Windows, Microsoft Office and/or Linux • Proficient in using handy tooling, DVM, and other troubleshooting gear • Self-motivated, Proactive and Process oriented • Self-driver with forward-thinking looking consistently for continuous improvement • With metrology, inspection, and lithography tool experience
Benefits
• health/dental/vision/life/disability • PTO • 401K plan with employer match • Employee Stock Purchase Program (ESPP) • health & wellness initiatives
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