Project Manager

August 5, 2024

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OP360 (OfficePartners360)

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OP360 (OfficePartners360) is a leading provider of outsourcing solutions focused on enhancing customer experience and operational efficiency. The company partners with brands across various industries, offering services such as customer experience management, content moderation, AI operations, and back office support. OP360 aims to help ambitious companies scale effectively by leveraging technology and a skilled workforce to meet the demands of today's market.

Bookkeeping & Accounting • Contact Center Services • Document Processing & Quality Control • Data, Analytics & AI • Research & Data Aggregation

1001 - 5000 employees

Founded 2006

🤝 B2B

🛍️ eCommerce

📋 Description

• This is a remote position. • Responsible for leading large, complex projects across multiple work streams and geographies. • Accountable for the success, effectiveness, and on-time delivery of all the applicable deliverables across all work streams. • Manage the people, process, and technology-related activities required to set up and begin operations for a new outsourcing engagement with a client. • Serve as the primary point of contact for project stakeholders to ensure team alignment and actions remain in synergy. • Manage overall internal/external client relationships throughout the various stages of the project. • Implement business based on customer requirements and other contractual requirements. • Support the organization by defining proper ramp plans and other timelines to achieve internal/external client expectations. • Promote quality of work through proper project scoping, documentation, and reporting. • Mitigate risks and financial loss by appropriately scoping requirements, preparing budgets, managing timelines, and communicating effectively with relevant stakeholders. • Maintain action logs, resolve issues, and conduct lessons learned for all projects, applying all learnings to future projects. • Contribute to developing internal project management processes and mobilization of resources to improve overall capabilities. • Resolves problems, completes audits, identifies trends, determines system improvements, and implements change. • Ensure compliance with OP360’s standard processes and services.

🎯 Requirements

• Minimum 2-5 years of project management experience, including client implementations • Operations or product experience in a BPO environment is strongly preferred. • PMP and Scrum Master certification are preferred. • Proficient computer skills, including but not limited to MS Office, GSuite, and Salesforce/Zoho. • Excellent verbal, written, and interpersonal skills. • Ability to align and negotiate resources within the organization to achieve targets. • Strong organizational skills and ability to manage multiple projects and deadlines. • Experience in leading meetings and directing stakeholders of all levels. • Exceptional analytical and problem-solving skills. • Strategic thinker, self-directed, high energy, and proactive working style. • Effective decision-making capabilities. • Fluent in English communication (verbal/written).