OpenVPN Inc.
VPN • Cybersecurity • Network Security • Secure Networking for Business
51 - 200
💰 Equity Crowdfunding on 2013-10
IT Ops Administrator
2 days ago
OpenVPN Inc.
VPN • Cybersecurity • Network Security • Secure Networking for Business
51 - 200
💰 Equity Crowdfunding on 2013-10
Description
• First line of support (IT HelpDesk) for employees • Assist in onboarding and offboarding • Provide support and troubleshooting to internal and external facing end-users. • Network administration (switches, routers, Linux servers, APs, controllers); • Manage and administer user workstations • Maintain and implement security policies. • Create and maintain SOPs for commonly used tools and HOW-TO documentation for end-users.
Requirements
• Experience with user access management; understanding of users, groups, policies, etc. • Experience creating and maintaining policies and SOP documentation. • Experience with help desk/IT ticketing systems • Experience supporting customers in a hands-on environment. • Understanding of basic IT concepts - TCP/IP, networking, routing, firewalls, DNS, DHCP, virtualization, network protocols, VPN, AV Endpoint protection and administration, virtualization, etc. • Fluency in MS Office (including Word, Excel, Outlook) and Office 365 suite. • Great interpersonal skills with a knack for helping people. • Maintain a balance between excitement for new services/tools with a healthy respect for the mundane. • Experience supporting various Operating Systems - Linux, Windows, MacOS. • As a plus: Experience with Atlassian tool suite (Jira, Confluence, Opgenie, etc) • Practical experience with automation via scripting (Bash, Python, etc) • Experience with IPA(freeIPA) • Familiarity with Cloud Computing Platforms - AWS, Digital Ocean, MS Azure & GCP. • Experience building and decommissioning physical and virtual hosts. • Experience with collaboration tools - we use Slack. • Experience managing Google Workspace. • Experience with Zapier Automation Framework
Benefits
• Competitive pay rates • Fully remote work environments • Self-managed time off. • Team trips and special events
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