Production Support Engineer
November 27
Description
• Oportun is a mission-driven fintech offering affordable credit. • The role ensures system stability and reliability through incident response. • Duties include automation, documentation, and collaboration with cross-functional teams to enhance support and resolve technical issues.
Requirements
• BS in Computer Science or equivalent experience. • Proven troubleshooting skills with a strong ability to document problems and solutions clearly. • Basic experience with SQL query writing. • Foundational programming knowledge in Java, with the ability to understand and debug code. • Experience in log parsing, ideally with New Relic. • Familiarity with support incident management tools, such as ServiceNow. • Basic experience with development/bug tracking tools, preferably JIRA. • Understanding of API structures, MongoDB, web browsers, and mobile devices. • Knowledge of financial systems and terms, ideally related to loans or similar products. • Strong written and verbal communication skills in both Spanish and English.
Apply Now