Patient Financial Counselor

5 days ago

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Option Care Health

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Anti-infectives • Immunoglobulins (IG) • Nutrition support (parenteral nutrition • enteral nutrition) • chronic inflammatory disorders

5001 - 10000

Description

•The Patient Financial Counselor is responsible for coordinating payment with patients, collecting outstanding balances, and answering patient billing questions. •Explains the patient’s benefits, discusses co-pays or out-of-pocket responsibilities, and creates a mutually agreed-upon payment plan to ensure payment. •Conducts hardship interviews with patients as needed. •Receives patient phone calls and answers their questions about invoices/statements received. •Contacts patients to request additional information if insurance has terminated or denied charges. •Works with pharmacy on active accounts with outstanding balances. Handles COD arrangements. •Generates monthly patient statements. •Processes payments that come in through the mail. •Researches patient addresses when receiving returned mail, and works to secure accurate billing address. •Contacts patients with balances on a daily basis to set up payment arrangements and collect outstanding balances. •An analyzes accounts and exhausts all other potential coverages (Medicare, Medicaid, etc.). •Maintains A/R days against Company guidelines for all self-pay accounts. •Transfers patient balances from internal collections to an outside collection agency once 90 days past due or after Company’s collection efforts have been exhausted. •Serves as the primary contact with outside collections agencies, answering any questions they may have. •Participates in the Company orientation process for roles interacting with the PFC. •Works directly with department Manager, ensuring tasks are completed and deadlines are met. •Assists department Manager in process development. •Performs other duties as assigned by management.

Requirements

•Minimum High School Diploma/GED and working knowledge of medical billing and/or collections processes/concepts •Prior experience analyzing data •Strong attention to detail and the production of accurate work •Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates •Ability to work independently and complete assigned activities with limited supervision •Intermediate level skill in Microsoft Excel 2007 or later (for example: formatting text and borders of cells, working with workbooks and worksheets, using range names, referencing cells, sorting, and auto filtering). •Basic level skill in Microsoft Word 2007 or later (for example: such as: creating documents, entering and formatting text, page layouts, creating tables, and adding graphics). •Excellent communication and relationship skills, demonstrated compassion for people •Experience providing customer service to internal and external customers, including meeting quality standards for service

Benefits

•401k •Dental Insurance •Disability Insurance •Health Insurance •Life Insurance •Paid Time off •Vision Insurance