Technical Account Manager

August 24

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Microservices and Workflow Orchestration at scale built using Netflix Conductor OSS

Conductor • Netflix Conductor • OSS • Microservices • Workflows

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Description

• Serve as the primary point of contact for assigned customers, developing a deep understanding of their business and technical environments. • Build and maintain strong, long-term relationships with key stakeholders. • Regularly engage with customers to ensure satisfaction, address concerns, and understand their evolving needs. • Provide expert technical guidance and support to customers, ensuring the successful implementation and operation of the company's products. • Troubleshoot and resolve technical issues, collaborating with internal technical teams as needed. • Develop and deliver technical training and product demonstrations to customers. • Monitor and report on the status of customer accounts, including usage metrics, service adoption, and potential upsell opportunities. • Proactively identify and address risks to customer success and retention. • Work closely with sales and customer success teams to ensure alignment on account strategies and goals. • Act as a customer advocate within the company, ensuring customer feedback is heard and acted upon. • Collaborate with product management and development teams to influence product roadmaps based on customer feedback and needs. • Oversee the delivery of technical projects for customers, ensuring they are completed on time, within scope, and to the customer's satisfaction. • Manage project timelines, resources, and budgets, providing regular updates to customers and internal stakeholders. • Stay current with industry trends and best practices to provide innovative solutions to customers. • Continuously seek opportunities to improve customer experience and internal processes.

Requirements

• 5+ years experience in enterprise level client-facing work • Strong technical background, with experience in software, cloud services, or IT infrastructure. • Ability to understand complex technical issues and communicate solutions effectively. • Demonstrated experience in a customer-facing role, preferably in technical account management, customer success, or technical support. • Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers. • Proven ability to manage multiple projects and tasks simultaneously, with a strong attention to detail. • Experience with project management tools and methodologies. • Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions. • Ability to handle difficult situations and provide effective solutions under pressure.

Benefits

• Comprehensive health coverage including medical, dental, and vision • Flexible PTO