Operations Manager - EMEA DC

February 18

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OrthoPediatrics

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OrthoPediatrics is a company dedicated to providing innovative orthopedic solutions specifically designed for children. They offer a range of high-quality products such as trauma care systems, deformity correction devices, external fixation tools, and scoliosis treatment solutions, all tailored to meet the unique needs of pediatric patients. OrthoPediatrics also focuses on sports medicine for young athletes and is committed to advancing the field of pediatric orthopedics through technology and clinical education. Their mission is to improve the lives of children globally by delivering superior medical products and services.

Children • OrthoPaedic • Anatomically Correct • Small Stature • Medical Devices

201 - 500 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Seeking a highly motivated and experienced Operations Manager for the new European Distribution Center (EDC). • Ensure development and implementation of all logistical operations and customer service activities. • Build and manage a new team for the EDC, including the implementation of an IT system (Business Central). • Oversee Customer Service and Logistics activities including satisfaction, service levels, order intake, and more. • Ensure workplace health and safety requirements are met. • Setup and Establishment of EDC including training and onboarding a complete new team. • Develop operational workflows for inbound, outbound, and storage processes. • Manage end-to-end supply chain operations. • Develop a customer service framework for EMEA agents and distributors. • Lead implementation of Business Central ERP system to streamline operations.

🎯 Requirements

• Bachelor’s degree in supply chain management, Business Administration, or a related field; advanced degree preferred. • Proven experience in setting up and managing distribution centers, preferably in an EMEA context. • Strong understanding of logistical flows, supply chain management, and customer service operations. • Experience with ERP systems implementation, ideally Microsoft Dynamics 365 Business Central. • Excellent leadership skills with the ability to build and manage high-performing teams. • Strong analytical, organizational, and problem-solving abilities. • Exceptional communication and interpersonal skills, with proficiency in English; additional European languages are a plus. • Ability to maintain a fair, consistent set of standards as they apply to work force. • Adjust priorities and manage time wisely in a fast-paced environment. • Maintain documents and records pertaining to work force. • Communicate in a clear, concise, understandable manner, and listen attentively to others, and understand material. • Ability to travel as needed. • Knowledge and experience in medical device are a real plus.