4 days ago
• Orum Customer Support Team’s Mission is to inform, assist, and guide customers through unparalleled customer service. • Our responsive and knowledgeable representatives drive customer loyalty through effortless support experiences and swift, holistic, lasting resolutions. • The Technical Support Representative will be responsible for executing a support system that is as effortless as possible for our customers.
• 2+ years of experience in Technical Support • Zendesk/FreshDesk experience • Experience troubleshooting software as a service (SaaS) • Experience & Intermediate proficiency with Google Apps suite (ie Docs, Sheets, etc) • Live chat, email support channel experience & operating ticket queues • Experience with real-time troubleshooting, video conference troubleshooting, remote access troubleshooting ("remote in")
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