Technical Support Representative

October 30

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Orum

WebsiteLinkedInAll Job Openings

coldcalling • sales • sales development • inside sales • outbound sales

51 - 200

💰 $22M Series B on 2022-11

Description

• Orum Customer Support Team’s Mission is to inform, assist, and guide customers through the power of unparalleled customer service. • Our responsive and knowledgeable representatives drive customer loyalty through effortless support experiences and delivering swift resolutions. • The Technical Support Representative will be responsible for executing a support system that is designed to be as effortless as possible for our customers.

Requirements

• 2+ years of experience in Technical Support • Zendesk/FreshDesk experience • Experience troubleshooting software as a service (SaaS) • Experience & Intermediate proficiency with Google Apps suite (ie Docs, Sheets, etc) • Live chat, email support channel experience & operating ticket queues • Experience with real-time troubleshooting, video conference troubleshooting, remote access troubleshooting ("remote in")