Senior Field Service Technician

February 8

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $63.5k - $101.7k / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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Oshkosh Corporation

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Oshkosh Corporation is a leading innovator of purpose-built vehicles and equipment. The company focuses on maximizing performance and reducing environmental impact through electric vehicles and intelligent products that leverage data and analytics for efficiency. Oshkosh is committed to autonomy and active safety, helping to keep operators safe and operations efficient. With advanced analytics, Oshkosh identifies business opportunities and enhances customer service. Through digital manufacturing, the company revolutionizes production and shortens time to market, thereby enabling high performance in challenging terrains. Oshkosh Corporation is also dedicated to its impact on communities, emphasizing sustainability, philanthropy, and volunteering. It aims to empower users, support team members, and build a world that prioritizes people, all while advancing industries through relentless innovation.

Oshkosh products are valued worldwide in businesses where high quality • superior performance • rugged reliability and long-term value are paramount.

10,000+ employees

Founded 1917

🚀 Aerospace

📋 Description

• Monitor customer product readiness within the assigned territory to support diagnostics and repairs that the customer is unable to perform or resolve. • Provide product orientation classes at customer locations for various products. • Onsite at customer locations, diagnose and repair all issues related to equipment alongside customer and dealer technicians • Assist dealer service technicians with diagnosing and repairing, either on-site, on the phone, or via email. • Maintain a professional working relationship with customers and departments necessary to support the customer through continuous communication. • Provide detailed documentation of issue resolution process and use provided reporting tools to submit feedback to quality and engineering team by generating Field Quality Reports and Work Orders. • Communicate all service-related documentation such as service field bulletins, information notices, and product updates to internal and external customers and other Service Technician- Customer Support team members. • Troubleshoot customer concerns and develop best resolution. • Lead and mentor other Field Service Technicians as required.

🎯 Requirements

• High School Diploma or its equivalent with three (3) or more years of experience as a technician in automotive, heavy equipment, or heavy truck industries. • Proficient problem-solving capability and ability to create detailed documentation of field issues. • Ability to read electrical and hydraulic schematics • Skilled in verbal and written communication. • Ability to travel 80%.