Call Center Lead
Yesterday
Description
• Supports the Service2Facilities staff as the first point of contact • Monitors workload and status of staff to allocate resources • Provides immediate assistance to staff ensuring efficient interaction • Communicates with management regarding issues and resolutions • Supports staff training needs from assessment through administration • Works collaboratively with full-time and student staff to meet office objectives
Requirements
• 4 years of experience with an Associate’s degree • Six months of customer service experience • Demonstrated customer service experience in a large operation • Facilities administration and/or facilities management experience • Supervision experience • Strong analytical skills • Process review experience • Planning and scheduling experience • Extensive computer knowledge including database management and reporting software • Excellent oral and written communication skills • Facilitator and presentation experience • Team oriented
Benefits
• Comprehensive benefits packages including medical, dental and vision insurance • Tuition assistance for employees and their dependents • State or alternative retirement options with competitive employer contributions
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