E-Commerce Manager - Amazon Store Specialist

January 9

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Outsource Access Careers

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Outsource Access Careers is a fully managed outsourcing and virtual services firm that offers a range of administrative support services to businesses. They operate with management based in the US and virtual staff located in the Philippines, with their main office in Cagayan de Oro City. The company provides opportunities for remote work, allowing employees to work from home and perform tasks such as email management, appointment setting, and research, among others. Outsource Access emphasizes their core values of Gratitude, Relationship-driven approach, Everlong quest for improvement, Attention to detail, and Thoughtful communication (G. R. E. A. T). They offer a supportive work environment with numerous employee benefits, including competitive salaries, health insurance, and professional development opportunities. Outsource Access strives to empower their team members and enhance their skills while also contributing to a positive environmental impact by reducing the need for commuting and energy consumption in traditional offices.

201 - 500 employees

🤝 B2B

📋 Description

•The Sales and Customer Service Specialist role is pivotal within Mailbox Project. •Focus on identifying and addressing potential challenges faced by apartment complexes. •Ideal candidate will be process-focused, articulate, and eager to build client relationships. •Conduct outbound calls and send personalized emails to apartment complexes. •Build and maintain relationships with property managers. •Follow up on leads and inquiries promptly. •Act as the first point of contact for apartment complexes, addressing concerns and providing solutions. •Demonstrate empathy and understanding while managing customer interactions. •Escalate unresolved issues to the appropriate team member. •Use Pipedrive CRM to manage customer information and track interactions. •Maintain accurate customer records in the CRM system. •Generate reports and insights to assist the Sales Manager. •Draft, send, and monitor email communication to clients. •Respond to inquiries received promptly and professionally. •Work closely with the Sales Manager to refine outreach strategies. •Participate in team meetings and contribute insights from client interactions. •Share feedback on recurring challenges to improve customer satisfaction.

🎯 Requirements

•Minimum 2 years of experience in sales or customer service, preferably with prior experience in outbound calling or sales outreach. •Familiarity with sales processes and CRM platforms, particularly Pipedrive or similar tools. •Proficient in Google Workspace (Docs, Sheets, Gmail, etc.). •Comfortable navigating and updating CRM software. •Ability to use communication tools like Slack for team collaboration. •Advanced proficiency in spoken and written English. •Articulate, with the ability to build rapport over phone calls and craft effective email messages. •Active listening skills to understand client needs and concerns effectively. •Strong attention to detail in managing client data and tracking communication. •Ability to prioritize tasks and manage multiple client interactions simultaneously. •Comfortable initiating conversations with potential clients and addressing objections. •Goal-oriented, with a focus on achieving measurable sales and service outcomes. •Prior experience in working with property management companies or in industries related to logistics or package management. •Familiarity with sales strategies and techniques such as consultative selling or solution-based approaches.

🏖️ Benefits

•HMO •Group Life Insurance Benefit •Virtual Credit Card •Paid Leaves •Government Benefits •Other exciting benefits to be discussed •13th month salary •Overtime pay •Night Differential