Quality Assurance Analyst

4 days ago

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Logo of Outsourced Doers

Outsourced Doers

Outsourced Doers is an Australian company that specializes in providing virtual marketing assistants, also known as 'Doers,' to help time-poor business owners manage their daily tasks and grow their businesses. These Doers are pre-trained and assigned to businesses to handle tasks ranging from administrative duties, social media management, marketing funnel creation, email marketing, to website management and more. The service aims to offer a cost-effective staffing solution compared to traditional onshore staff, freelancers, or agencies. Outsourced Doers also emphasizes its training program and ongoing support to ensure high-quality service for their clients.

email marketing • online course portal • marketing funnels • social media management • Facebook group managment

1001 - 5000 employees

🤝 B2B

👥 HR Tech

☁️ SaaS

📋 Description

• As a Quality Assurance Analyst at Outsourced Doers, you will play a vital role in upholding the quality of our Sales Account Managers’ and Onboarding Managers’ calls. • Your insights, coaching, and corrective actions will help enhance performance, improve customer experience, and maintain service excellence. • You’ll work closely with internal teams to ensure alignment with business KPIs while fostering a culture of continuous improvement. • Conduct regular quality audits on Sales and Onboarding calls. • Provide detailed quality monitoring scorecards and actionable feedback. • Deliver coaching sessions to improve operational performance. • Document coaching sessions, ensuring accountability and corrective action implementation. • Prepare and maintain reports to track quality trends and team productivity. • Collaborate with internal stakeholders to maintain consistent QA standards. • Assist in refining sales and onboarding strategies through quality insights.

🎯 Requirements

• At least 1-3 years of Experience in Quality Assurance Management, or Elements of QA in their past roles. • Sales experience and familiarity with sales performance metrics. • Understanding of Outsourced Doers' product offerings (training provided). • Knowledge of lead generation, digital marketing tools, social media platforms, and SEO best practices is a plus. • Proficiency in CRM software, Google Workspace, and Google Docs. • Strong interpersonal, communication, and negotiation skills. • Excellent analytical skills with a high attention to detail. • Ability to provide constructive coaching and influence positive change. • Ability to work autonomously and drive results. • Strong Adaptability, problem-solving skills, and emotional intelligence.

🏖️ Benefits

• Flexible Work Environment: Enjoy the freedom of working remotely. • Growth Opportunities: Be part of an agile, rapidly growing company with endless opportunities for career advancement. • Global Impact: Be part of a team that supports entrepreneurs worldwide. • Rewarding Environment: Competitive salary, collaborative culture, and professional development opportunities.

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