Bilingual Intake Specialist

March 19

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OutSta

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OutSta is a strategic staffing company that offers cost-effective remote workforce solutions for businesses, particularly focusing on providing virtual assistants and various specialist roles. With a mission to align talents with businesses' needs, OutSta specializes in recruiting high-quality candidates from Asia and Latin America, significantly reducing staffing costs for Western businesses. The company serves as an HR partner, fostering enduring, mutually beneficial relationships between professionals and companies by matching candidates' skills and cultural fit with client needs. OutSta is committed to enhancing client growth through strategic prowess, data science, and advanced recruitment technology, ensuring a seamless fit and integration for all hires.

remote staff • virtual assistants • online specialists

51 - 200 employees

👥 HR Tech

🎯 Recruitment

🏢 Enterprise

📋 Description

• We seek a detail-oriented and empathetic Bilingual Intake Specialist to join our dynamic team. • Provide a seamless intake experience for clients, gather essential information, and ensure accurate documentation. • Serve as the first point of contact for clients, answering calls, emails, and messages in both languages. • Conduct thorough client intake by gathering detailed information regarding personal injury cases. • Assess client needs to route them to the appropriate department or professional. • Maintain accurate and organized records in the company’s CRM or database. • Handle sensitive client information with confidentiality and professionalism. • Communicate policies, procedures, and next steps clearly and compassionately. • Collaborate with internal teams to ensure a smooth transition for client onboarding. • Address client concerns, resolve issues, and escalate matters as needed.

🎯 Requirements

• Fluency in English and Spanish (written and spoken). • Previous experience in customer service, intake, or administrative roles in the Legal field. • Excellent communication and active listening skills. • Strong organizational skills and attention to detail. • Ability to handle sensitive information with discretion. • Proficiency with CRM software and standard office tools (G Suite, Microsoft Office). • Problem-solving skills and ability to work under pressure. • Empathy and a client-focused approach to service.